Contact Support

Contact Dlopo support when the Help Center and in-product checks do not resolve the problem. Send enough context to reproduce the issue, but never send secrets.

Email support@dlopo.com from the email associated with your Dlopo account when possible.

Include useful context

Describe:

• The account email or workspace name.
• The affected public booking-link URL.
• The booking reference, when relevant.
• What you expected to happen.
• What happened instead.
• The exact date, time, and displayed time zone.
• The browser and device used.
• The full visible error message.
• Clear steps to reproduce the issue.
• Screenshots with personal information removed.

For availability problems, include the specific time you expected to see and the schedule or link settings involved. For missing notifications or integration records, name the expected email, calendar event, or meeting link and when the booking was confirmed.

Remove sensitive data

Before attaching a screenshot, remove guest email addresses, payment details, private links, tokens, and unrelated personal information. Do not include passwords, authentication codes, session cookies, API keys, integration tokens, or mailbox credentials.

Support does not need those secrets to investigate a product problem.

What happens next

Keep the original error message and booking URL unchanged while support investigates. If you make a configuration change, note what changed and retest the same steps. Include any new error message in the follow-up so the investigation has a clear before-and-after.