What Is Waitlist?
A scheduling waitlist records people who want an appointment when no suitable time is currently available.
A client joins a waitlist for an earlier consultation and can be contacted if another participant cancels.
Why It Matters
A waitlist preserves demand, helps fill cancelled capacity, and offers an alternative to repeatedly checking the booking page.
How It Works
The workflow begins with an existing booking or a request that cannot be confirmed immediately, then applies the relevant rules and updates the booking state.
- The current booking and its rules establish the starting point.
- The host or invitee takes the available action.
- Participants receive the resulting status or schedule information.
Common Mistake
Promising automatic priority or a guaranteed appointment when the order, notification process, and response deadline are unclear.
Review the surrounding booking flow and make the expectation clear to both hosts and invitees.