What Is Cancellation Policy?
A cancellation policy explains when and how an appointment may be cancelled and whether late cancellation has consequences.
A consultant asks clients to cancel at least 24 hours before a session using the link in their confirmation.
Why It Matters
A visible policy sets expectations before booking and helps organisers protect time while giving invitees a clear process.
How It Works
The workflow begins with an existing booking or a request that cannot be confirmed immediately, then applies the relevant rules and updates the booking state.
- The current booking and its rules establish the starting point.
- The host or invitee takes the available action.
- Participants receive the resulting status or schedule information.
Common Mistake
Hiding the policy until after booking or writing punitive rules without explaining exceptions and contact options.
Review the surrounding booking flow and make the expectation clear to both hosts and invitees.